Bottom Line
Through January 8, 2027. Eligible products at the Apple Store Online that you receive between November 6, 2026 and December 25, 2026 may be returned until then. All the other terms in Apple's Sales and Refunds Policy still apply. The standard window is 14 calendar days from the date you received the item. Anything purchased after December 25, 2026 falls back under that standard policy. Only items bought directly from Apple, online or at an Apple Retail Store, can be returned to Apple. Apple products from other retailers follow those retailers' policies. Repackage the item with all the cords, adapters and documentation it came with. The holiday catch: iPhone purchases that are carrier-financed with T-Mobile or Verizon are not eligible. iPad purchases that are carrier-financed with Verizon are not eligible either. Both follow the standard return policy instead.
Follow-up questions
What can't I return to Apple?
Apple lists opened software, Electronic Software Downloads, Software Up-to-Date Program products, Apple Gift Cards and Apple Developer products as ineligible. You can still return software that has not been installed on any computer. Software with a printed license may not be returned if the seal or sticker on the packaging is broken.
How do I return an Apple gift?
Go to Apple's Gift Returns page and enter the product serial number or the order number. If you use the order number, you also need the UPC from the packaging. You can return items from only one order at a time. Apple emails the refund as an electronic Apple Gift Card, and you can also return eligible items to an Apple Store.
How fast does the refund come?
Apple initiates the refund as soon as it receives your item. Credit and debit card refunds are sent to the card-issuing bank within five business days of receipt. If you paid with an Apple Gift Card, the refund comes back as an Apple Gift Card by email.
Can I return or exchange it at an Apple Store?
Yes. You can return the item to any U.S. Apple Store, and your refund is processed at that time. Exchanges depend on in-store product availability. Personalized items, such as an engraved iPad or AirPods, and custom-configured Macs cannot be exchanged in store. They can only be returned for a refund.
What to do
Look up the date your order arrived and keep every cord, adapter and document until January 8. If a carrier financed your iPhone or iPad, plan on the 14 day standard window instead.
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See today's priceSources: Returns & Refunds, Returns & Refunds, Returns & Refunds, read Nov. 9, 2026.
