Bottom Line
Until January 31, 2027, for most items. Macy's says most merchandise bought at Macy's or macys.com from October 5, 2026 to December 31, 2026 will be accepted for return until January 31, 2027. Items bought in a store must go back to a store. Items bought online can be returned by mail or to a store. Store returns are free. Star Rewards members get free return shipping. Non-members have a $9.99 return shipping fee plus tax, where applicable, deducted from the refund. Shipping and delivery fees are non-refundable. The holiday catch: items sold by Dyson and Mac Duggal are excluded from the extended window and can still be returned up to 30 days of purchase. Last Act merchandise is Final Sale and sold "As Is", with no returns, exchanges or price adjustments.
Follow-up questions
Do I pay for return shipping on Macy's holiday returns?
Not if you return in a store, because store returns are free. Star Rewards members also get free return shipping by mail. Non-members pay a $9.99 return shipping fee plus tax, which comes out of the refund.
How do Macy's registry gift returns work?
Registry items can be returned up to 90 days after the event date if bought before the event, or up to 90 days from purchase if bought after it. With a gift receipt or registry number, you get store credit. Without proof of purchase, store credit may be issued for the lowest selling price in the last 180 days.
What condition do returns need to be in?
Items should be unworn, unaltered and in original condition, with original tags attached and original packaging when applicable. Mismatched garment sets are not accepted. Cosmetics and fragrances may be returned if they don't meet your needs. Refunds go to your original form of payment.
Are Macy's DoorDash orders part of the holiday window?
Yes. DoorDash orders placed from October 5 through December 31, 2026 can be returned through January 31, 2027. They must go back to a Macy's store and cannot be returned by mail. Start the return in the DoorDash app first to get a return barcode.
What to do
Keep tags on and gift receipts handy for anything you buy before December 31. If you are not a Star Rewards member, return in a store, where returns are free.
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See today's priceSources: Macy's Holiday 2026 Return Policy, Macy's Return Policy, read Nov. 9, 2026.
